Privacy policy

PRIVACY POLICY
UPDATED January 29, 2025
This privacy policy describes how the EITV USA PLATFORM collects, uses and shares information about you. From this point forward, we will refer to the EITV USA PLATFORM simply as the “PLATFORM”.
This policy applies to the information we collect when you register an account with the PLATFORM, access or use our website, download our software through our website or applications made available on mobile devices or use any services provided by us (“Services”), or when you otherwise interact with us. This policy also applies to information collected about you when you receive or make payments through our tools, even if you do not have an account with us.
Under no circumstances does this policy apply to information collected by third parties registered with the PLATFORM.
We reserve the right to make changes to this Privacy Policy from time to time. When we make such changes, we will post the latest version on our website with the date of the last update. We recommend that you visit our website from time to time to keep up to date with our Privacy Policy.
1. PRIVACY PROTECTION
PLATFORM works with respect for the need to protect your personal information. PLATFORM will not provide, publish, disclose, commercialize or transmit in any form the information collected about you in breach of this Privacy Policy.
2. INFORMATION YOU SEND US
We collect information that you send us, such as that which is sent when you register an account with the PLATFORM, namely basic user data such as name, e-mail address, address, telephone numbers, photograph, birthday, financial information, bank account details, credit or debit card numbers, contact details and location information.
3. INFORMATION WE COLLECT WHEN YOU USE OUR SERVICES
We automatically collect certain information when you use our Services, including:
Transaction Information. When you use our Services to make or receive payments, we collect information about when and where the transaction took place, a description of the product or service that was the subject of the transaction, price, IP addresses and unique IDs of the equipment used. Location and Access Information. When you open the application, we periodically receive analytical information about location, date and time, screens accessed, geolocation, IP addresses and any other information that can be used to improve the Services. Devices. We store information related to the device used to access the Services, as well as the version of the operating system used, serial number, network and flow of iterations until payment. Detection of other software. Our systems may also detect other software running on the device used, although we do not collect information relating to these, such as misuse prevention and anti-fraud devices. Cookies and Web Beacons. We use various technologies to collect information, and this may include sending cookies to your browser. Cookies are files stored on your computer that serve, among other functions, to save your preferences and identity. We also collect information using web beacons, which are packets of information that can be used in our Services. We may use web beacons to count visits, understand and evaluate the performance of marketing campaigns, and determine whether or not you have opened an e-mail sent to you.
4. INFORMATION COLLECTED FROM OTHER SOURCES
We may also collect information about you from third parties, including but not limited to identity verification services, credit protection services and public sources of information.
5. INFORMATION COLLECTED FROM MARKETING TOOLS
We may authorize third parties to collect information for the purposes of promoting and advertising our Services and to provide us with analytical information. These third parties may use cookies, web beacons, APIs and other technologies to collect information such as location, IP address, device numbers, date and time of access, pages or screens visited, time spent during access, buttons and links clicked and conversion information. This information may be used by PLATFORM and companies in the same economic group or strategic partners to analyze and determine the success of a campaign, the usability of a page and user understanding. PLATFORM will not be responsible for cookies, web beacons or other tracking technologies, so we recommend that you check the privacy policy of these third parties.
6. DELETING DATA
On the PLATFORM, users can request the deletion of their account and all their registered information. The action of deleting the user's account on the platform consists of deleting all access data, subscriptions, consumption histories and other information registered by the user on the platform.

All this data cannot be recovered once the user has confirmed deletion. To delete the account, the user must access the WEB environment, look in the top right-hand corner for the option to edit the profile and at the bottom of the editing page click on “Delete”. A confirmation screen will appear to provide security and an opportunity to regret the decision.
If the deletion operation is confirmed, it is irreversible. All data relating to your account registered on the platform, whether your account is linked to Facebook, Google, Apple or any other form of connection to the platform, will be automatically and irreversibly deleted.

As access to the platform can occur via integration with other external platforms such as Facebook, Google and Apple, we cannot delete your integration data separately. We therefore only allow integrated deletion, i.e. the complete deletion of your account and your information registered on the platform.
7. EXPRESS CONSENT BY THE CONTRACTING PARTY TO THE PROCESSING OF PERSONAL DATA, IN STRICT ACCORDANCE WITH THE PROVISIONS OF ARTICLES 7, ITEM I, COMBINED WITH ARTICLE 8, § 1, OF FEDERAL LAW NO. 13.709, OF AUGUST 14, 2.018:
7.1. You declare, for all purposes of fact and law, your express consent to the processing of personal data by the EITV USA PLATFORM, in accordance with the express provisions of articles 7, item I; and 8, §§ 1 and 3, of Federal Law No. 13,709, of August 14, 2018, without any defect of consent.
7.2. In strict accordance with the provisions of articles 8, § 4, and 9, of Federal Law No. 13.709, of August 14, 2018, the consent granted by You to the EITV USA PLATFORM refers to specific purposes: control of user access, whether they are connected or not; and recording of history.
8. EXPRESS DECLARATION BY THE EITV USA PLATFORM PARTY ABOUT COMPLIANCE WITH ARTICLES 33 TO 36 OF FEDERAL LAW No. 13.709 OF AUGUST 14, 2018, REGARDING THE INTERNATIONAL TRANSFER OF PERSONAL DATA:
8.1. The EITV USA PLATFORM expressly declares, for all purposes of fact and law, in the item in question, full compliance with the provisions of articles 33 to 36 of Federal Law No. 13,709, of August 14, 2018, with regard to the international transfer of personal data; by full proof through all physical and electronic means admitted in law.
9. YOUTUBE'S PRIVACY POLICY AND TERMS OF SERVICE
9.1 The EITV USA PLATFORM uses YouTube API Services.
9.2 You declare, for all legal and factual purposes, your express agreement to comply with YouTube's Terms of Service (https://www.youtube.com/t/terms), as the EITV USA PLATFORM may make use of embedded YouTube content on the PLATFORM. Google's Privacy Policy can be accessed via the link https://policies.google.com/privacy.
If you have any questions about the provisions of these terms or other related documents, please do not hesitate to contact us.
E-mail: atendimento@eitv.com.br
EiTV ENTRETENIMENTO E INTERATIVIDADE PARA TV DIGITAL COM.SERV.PROD.INF.LTDA.,
Rua Rafael Andrade Duarte, 600, Conj. 61, Jardim Paraíso
CEP: 13.100-011 - Campinas/SP
CNPJ: 07.255.679/0001-09